✩Packaging✩

*All items are UV sterilised immediately before wrapping for your safety.

PROCESSING AND SHIPPING:

Processing time (the time it takes me to prepare your order)- 

3 to 5 working days (from receiving payment to getting your item made to order/prepared/wrapped and taken to the Post Office). 

Estimated shipping times (approximate times it takes the shipping company/s to get your order to you)-

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UK & WORLDWIDE REFUNDS:

I always abide by the EU buyer protection laws, which allows European residents to return items for any reason (I also extend this policy to UK and worldwide buyers) provided the following conditions are met:

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WHERE DO YOU SHIP FROM?

✩All items are shipped from Manchester, United Kingdom.

UNITED KINGDOM SHIPPING:

✩If an item gets lost or damaged in the post (if damaged, photo evidence of damaged packaging/item as it arrived in your hands is required for a claim, also all packing must be retained- this is a request from Royal Mail claims service).

✩I will send a replacement or repaired item whenever possible and if not (due to one-of-a-kind materials) I will offer suitable replacement or a full refund of the item price, which you will have full choice/approval of.

SHIPPING TO OUTSIDE THE UNITED KINGDOM:

✩Orders are sent by "Royal Mail International Tracked" 

✩The buyer is responsible for any customs charges, taxes or levies should they occur.

✩International orders may be delayed by internal postal systems and/or customs checks so please be patient. I am not responsible for delays once your items have left my hands (I wish I could say otherwise).

✩If an item gets lost or damaged in the post (if damaged, photo evidence of damaged packaging/item as it arrived in your hands is required for a claim, also all packing must be retained, this is a request from Royal Mail claims service).

✩I will send a replacement or repaired item whenever possible and if not (due to one-of-a-kind materials) I will offer suitable replacement or a full refund of the item price, which you will have full choice/approval of.

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PRIVACY POLICY

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Shopify or its related sites and services.

Information I Collect: 
To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It:

• as needed to provide my services, such as when I use your information to fulfil your order, to answer queries, or to provide customer support
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
• 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
• 2) Compliance with the Shopify Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use.

Information Sharing and Disclosure:
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances. Specifically, I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Seller Policy and Shopify Terms of Use.

Data Retention:
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. 

Your Rights:

• You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal or tax reasons) I will delete your personal information upon request.

How to Contact Me:
For purposes of EU data protection law, I, Darkmoon Fayre, am the data controller of your personal information. If you have any questions or concerns, you may contact me by using the “Ask me a question” button

Alternately, you may land-mail me at:
c/o J. Botting
RALLI QUAYS, 3 STANLEY STREET
SALFORD, GREATER MANCHESTER M60 9LA
United Kingdom

Additional information

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

 You may also want to read Shopify’s own Privacy Policy:

Which can be found here- https://www.shopify.com/legal/privacy