SHIPPING, REFUNDS & PRIVACY INFORMATION

✩Packaging✩

*All items are UV sterilised immediately before wrapping for your safety.

Eco-packaging info:

Jewellery:

  • your purchase will come in a stylish black gift box and acid free tissue paper (colour + patterns may vary depending on season/item).

Larger items (necklaces, dice, bookmarks etc):

  • come with a black Fair Trade cotton pouch or the pouch as featured in the photos. Occasionally if an item will not fit in to my standard packing it will come with equally stylish gift wrapping.


Outer packaging will be a sturdy mini corrugated cardboard box.
If you have any special requests for tissue paper colours, or a personalised gift message please ask.

PROCESSING AND SHIPPING:

Processing time (the time it takes me to prepare your order)- 

3 to 5 working days (from receiving payment to getting your item made to order/prepared/wrapped and taken to the Post Office). 

Estimated shipping times (approximate times it takes the shipping company/s to get your order to you)-

 Please contact me if you need advice.
United Kingdom: 2-5 business days
North America: 1-4 weeks
Europe: 1-4 weeks
Australia, New Zealand and the rest of World: 2-5 weeks

POSTAL SERVICE UPDATES: (please read information below)

https://business.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incidents-update

*Deliveries may occasionally be delayed, due to industrial action, custom checks, or pandemic restrictions, this varies from country to country. 

✩The buyer is responsible for any customs, taxes or levies should they occur.
✩International orders may be delayed by internal postal systems and/or customs controls so please be patient.
I am not responsible for delays once your items have left my hands.
************************************************************** 

Shipping Costs

United Kingdom 48hr Tracked:
Jewellery: £2.70
Everything else: £2.70/£3.29 (dependant on weight)
International Tracked Shipping:
Jewellery: from £8.65 (dependant on location)
Everything else: from £8.65 (dependant on location/weight)

Due to logistical problems either with customs or postal service issues I regretfully have to limit delivery to certain countries.
If your country is not listed for postage at check-out feel free to message me, I will try to accommodate you you if I can.

 **************************************************************************

UK & WORLDWIDE REFUNDS:

I always abide by the EU buyer protection laws, which allows European residents to return items for any reason (I also extend this policy to UK and worldwide buyers) provided the following conditions are met:

✩The buyer must contact me/the seller within 14 days of the receipt of the goods.
✩The buyer must return the goods within 30 days of the receipt of the goods (this can be extended for international purchases provided that the item is posted within 21 days of receipt and tracking details are sent to me).
✩The buyer is responsible for paying return shipping costs using a tracked/signed for service.
✩Upon receipt of the returned goods, the seller will issue a refund.
✩Refunds cannot be given until the goods are returned, in good unused condition.
✩UK refunds are for the full price of goods plus initial shipping.
✩Non-EU refunds include the cost of the goods but not the initial shipping.
✩The returns policy does not apply to custom or personalised goods.

 *************************************************************

WHERE DO YOU SHIP FROM?

✩All items are shipped from Manchester, United Kingdom.

UNITED KINGDOM SHIPPING:

✩If an item gets lost or damaged in the post (if damaged, photo evidence of damaged packaging/item as it arrived in your hands is required for a claim, also all packing must be retained- this is a request from Royal Mail claims service).

I will send a replacement or repaired item whenever possible and if not (due to one-of-a-kind materials) I will offer suitable replacement or a full refund of the item price, which you will have full choice/approval of.

    SHIPPING TO OUTSIDE THE UNITED KINGDOM:

    ✩Orders are sent by "Royal Mail International Tracked" 

    ✩The buyer is responsible for any customs charges, taxes or levies should they occur.

    ✩International orders may be delayed by internal postal systems and/or customs checks so please be patient. I am not responsible for delays once your items have left my hands (I wish I could say otherwise).

    If an item gets lost or damaged in the post (if damaged, photo evidence of damaged packaging/item as it arrived in your hands is required for a claim, also all packing must be retained, this is a request from Royal Mail claims service).

    I will send a replacement or repaired item whenever possible and if not (due to one-of-a-kind materials) I will offer suitable replacement or a full refund of the item price, which you will have full choice/approval of.

     *************************************************************

    PRIVACY POLICY

    This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Shopify or its related sites and services.

    Information I Collect: 
    To fulfil your order, you must provide me with certain information (which you authorised Shopify to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

    Why I Need Your Information and How I Use It:

    • as needed to provide my services, such as when I use your information to fulfil your order, to answer queries, or to provide customer support
    • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as
    • 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and
    • 2) Compliance with the Shopify Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Shopify Seller Policy and Terms of Use.


    Information Sharing and Disclosure:
    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances. Specifically, I share information with Shopify as necessary to provide you my services and comply with my obligations under both the Shopify Seller Policy and Shopify Terms of Use.

    Data Retention:
    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. 

    Your Rights:

    • You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    • You may also have rights to change, restrict my use of, or delete your personal information. Apart from exceptional circumstances (like where I am required to store data for legal or tax reasons) I will delete your personal information upon request.


    How to Contact Me:
    For purposes of EU data protection law, I, Darkmoon Fayre, am the data controller of your personal information. If you have any questions or concerns, you may contact me by using the “Ask me a question” button

    Alternately, you may land-mail me at:
    c/o J. Botting
    RALLI QUAYS, 3 STANLEY STREET
    SALFORD, GREATER MANCHESTER M60 9LA
    United Kingdom

    Additional information

    "By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."

     You may also want to read Shopify’s own Privacy Policy:

    Which can be found here- https://www.shopify.com/legal/privacy